Does Rising Tide Software, Inc. ask for personal information?
We do not ask for personal information if you simply choose to browse our website, but we do ask for such information if you request information from us. Personal information may include your name, mailing address, and/or email address. We will ask for additional personal information in the event that you download our products, request services, or contact sales support. Such other personal information may include your company name, job title and department, telephone and facsimile numbers. When ordering products or services, you may be asked to provide a credit card number. Rising Tide Software, Inc. collects your personal information in order to record and support your participation in the activities you select. If you subscribe to a service or register a product, for example, the information is used to register your rights, if any, to technical support or other benefits that may be made available to registered users. As another example, if you enter a contest, information is collected to qualify your entry and so that we may contact you regarding the contest or prize awards. Your personal information is also used to keep you informed about product upgrades, special offers, and other products and services of Rising Tide Software.
Will Rising Tide Software, Inc. disclose any of my personal information?
Rising Tide Software, Inc. will not disclose any of your personal information, except as described below, or when we believe in good faith that the law requires it, or to protect the rights or property of Rising Tide Software, Inc. or others. If compelled by law to divulge your personal information to comply with laws or regulations of a governmental or regulatory body or in response to a valid subpoena, warrant, or order or to protect the rights of Rising Tide Software, Inc. or others, Rising Tide Software, Inc. will use its best business judgment to minimize such compelled disclosures. Rising Tide Software, Inc. does disclose aggregated user statistics and demographic information (for example, the geographic spread of our customer inquiries) in order to describe our services to prospective partners, advertisers, and other third parties, and for other lawful purposes. If and/or when we do match user information, we endeavor to keep personal information confidential from those third parties. Rising Tide Software, Inc. collects your information in order to record and support your participation in the activities you select. If you subscribe to a service or register a product, for example, the information is used to register your rights, if any, to technical support or other benefits that may be made available to registered users. As another example, if you enter a contest, information is collected to qualify the entry and contact you regarding the contest or prize awards. Your Personal Information is also used to keep you informed about product upgrades, special offers, and other products and services of Rising Tide Software, Inc.. Additionally, if you make a purchase from our website, the information obtained during your visit to these parts of our website, and the information that you give such as your credit card number and contact information, is provided to our credit card service provider. Our credit card service provider has its own separate privacy and data collection policy, and Rising Tide Software, Inc., has no responsibility or liability for such third party policies.
How does Rising Tide Software, Inc. use my personal information?
Rising Tide Software, Inc.’s goal in collecting personal information is to provide you, the user, with a personalized web experience, and our business partners with an efficient means to reach the right audience. By knowing a little about you, Rising Tide Software, Inc. is able to deliver more relevant website content, and hence better service, to you. Rising Tide Software, Inc. uses your personal information to: Make it easier for you to use the areas of our site, like the technical support area. Enable you to track the status of your technical support incidents. Enable you to post messages in our technical support forums. Help us maintain and retrieve information regarding the status of your product or subscription. Send you information regarding product updates and special offers. Note that by initially providing us with your personal information, you are agreeing to receive such information. You do have the option of unsubscribing from receiving further information. Send you information on product updates (if you are a customer). If you use our support system we will send you e-mail updates when your incident has been updated by our support personnel. Personal Information that you provide resides on a secure server and is only accessible to selected Rising Tide Software, Inc. personnel and contractors via password. Since this information is not accessible by you, you will not be asked to select a password in order to view or modify such information. In the interest of providing better service to its customers, Rising Tide Software, Inc. uses resellers and other partners to provide certain marketing, sales, and support services to our customers. By submitting your personal information to Rising Tide Software, Inc. you understand and agree that Rising Tide Software, Inc. may allow its resellers and other partners to access a portion of your personal information (contact information only) for the purpose of providing you with marketing, sales, and support services. Rising Tide Software will not share any demographic or payment information with any third party. The personal information that you provide in connection with registering yourself as a user of Rising Tide Software products or services or registering a Rising Tide Software product is classified as Registration Information. Registration Information is protected in several ways. Access by you to your Registration Information is available through a password and unique customer ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone. In addition, your Registration Information resides on a secure server that only selected Rising Tide Software personnel and contractors have access to via password. Rising Tide Software encrypts your Personal Information and thereby strives to prevent unauthorized parties from viewing such information when it is transmitted to Rising Tide Software.
How do I update or change my privacy preferences?
You may access and correct your personal information and privacy preferences at any time. This may be done by logging in to our support system at https://www.RisingTide.Software/Support/ and selecting the ‘Edit My Account’ option.
Will Rising Tide Software use my information for direct mailing or email mailings?
You may browse our website as you wish, and you will remain an anonymous user until you fill out one of our lead capture forms or otherwise provide your email address to us. We may send you promotional emails about our various products and services, or other products and services we feel may be of interest to you. Unless you specifically opt-out of receiving promotional emails from our business partners (see paragraph above), you may receive mailings from our business partners as well. Each such mailing, whether direct or by email, will include instructions for removing your name from this distribution list. In the case of email mailings, this means a link in the email that you can use to opt-out of future mailings. All such mailings will originate from Rising Tide Software or one of Rising Tide Software' business partners, and each such mailing will clearly identify the source of the mailing. Emails sent from Rising Tide Software include a link allowing you to unsubscribe from receiving further emails.
What else should I know about my privacy?
Rising Tide Software, Inc.
1854 NDSU Research Circle North
Fargo, ND 58102